Last Updated: July 3, 2024
Introduction
SmartFloww ("we," "our," or "us") operates the website smartt-floww.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use our Service.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Company or organization information
- Professional background and training interests
- Payment information (processed securely through third-party providers)
- Communications with us (emails, phone calls, messages)
Automatically Collected Information
We may automatically collect certain information when you visit our website:
- IP address and location information
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referral sources and website usage patterns
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our training services
- Communication: To respond to your inquiries and provide customer support
- Marketing: To send you newsletters, promotional materials, and updates (with your consent)
- Personalization: To customize your experience and provide relevant content
- Analytics: To analyze website usage and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect our website and users from fraud and abuse
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Email marketing platforms
- Website hosting and cloud storage providers
- Analytics and performance monitoring services
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes, such as court orders or subpoenas
- Government or regulatory requests
- Investigations of potential violations of our Terms of Service
- Threats to the safety of any person or the security of our website
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:
- Customer information is retained for the duration of the business relationship plus 7 years
- Marketing communications data is retained until you unsubscribe
- Website usage data is typically retained for up to 2 years
- Payment information is retained as required by financial regulations
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction
You have the right to access, update, or correct your personal information. You can do this by contacting us directly.
Deletion
You may request that we delete your personal information, subject to certain exceptions such as legal requirements.
Opt-Out
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly
- Updating your preferences in your account settings
Data Portability
You may request a copy of your personal information in a structured, commonly used format.
Restriction of Processing
You may request that we restrict the processing of your personal information in certain circumstances.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Canada and the United States. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Governing Law
This Privacy Policy is governed by the laws of Manitoba, Canada, without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy will be resolved in the courts of Manitoba, Canada.